Shipping & Return Policy

Monarch Matcha Shipping & Return Policy

Thank you for your order of Monarch Matcha™!

We’re grateful for your order and want to ensure a smooth and satisfying experience.

This following outlines our shipping and return procedures.

Shipping

Processing Time: Orders are typically processed and shipped within 2 business days of your order confirmation.
Shipping Methods & Costs: We have a flat rate of $7.95 for shipping through the United States Postal Service in the US and its.territories.
Tracking Information: You will receive a shipping confirmation email with tracking information once your order ships.
International Shipping: We currently do not offer international shipping at this time.

Returns & Refunds

Return Window: We offer a 30-day money-back guarantee from the date of purchase.
Eligibility: If you are not satisfied with your Monarch Matcha™ purchase for any reason, you may return it for a full refund of the product price (excluding original shipping costs).
Return Process: To initiate a return, please contact us at hello@homeofkandake.com within the 30-day window. We will provide you with a return authorization number and a pre-paid return shipping label.
Return Shipping: We will provide a pre-paid return shipping label for your convenience. Please affix the label to your unopened and unused product and return it to the address provided.
Refunds: Once we receive your returned product in its original, unopened condition, we will process your refund within 5 business days. The refund will be issued to the original form of payment used for your purchase.
To start a return, you can contact us at support@homeofkandkae.com

Please note that returns will need to be sent to the following address:

KANDAKÉ

PO BOX 4633

LAGO VISTA, TX, 78645, US

Please Note:

We reserve the right to deny any return request that does not comply with this policy.

Contact Us

If you have any questions regarding our shipping or return policy, please don't hesitate to contact us at hello@homeofkandake.com

We are committed to providing excellent customer service and a positive shopping experience.

Damages and Other Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong number of bags, so that we may evaluate the issue and make it right.

Please get in touch with us if you have questions or concerns about your specific item at support@homeofkandake.com